FAQs

General

I JUST WANT A LOGO

Unfortunately, we do not offer logo design as a stand alone service. We aim to elevate your business and cut through the noise of your industry, competitors’ target market, and providing just a logo would be doing your business a disservice. We believe that every business is so much more than a logo and to have a long-term, sustainable and successful business, it is integral to have a brand identity to further enforce your values and messaging.

A logo is only a small part of visually representing your business and having a well thought out, strategic brand suite means your business will be prepared to move forward with a strong base. Logo marks, cohesive colour palette, fonts, patterns, and additional collateral equip your brand to be applied to any situation like a new website, a magazine or ebook, social media (and more!).

We totally understand full branding is an investment but we can promise you it is absolutely a worth while one.

WHAT ARE YOUR RECOMMENDED TIMELINES?

Please see our timeline guide for branding here.

Or our timeline guide for websites here.

BEFORE WE START WHAT DO I NEED TO HAVE READY?

The most important thing we need from you is you completed brief form and Pinterest/mood board. Please fill these in with as much detail as you can; particularly the information on your  target market. Please also make sure your deposit has been paid paid and contracts are signed – once these three things are one, we can get started! Please also don’t forget to read through all of the docs we’ve sent you; we know it’s a lot of information, but we promise it’s all important.

HOW DO I GET MY COLLATERAL PRINTED?

Your collateral will be provided to you in a print read version if you wish to print it yourself, however if you are chasing something a little bit luxe or just want that professional finish that Officeworks doesn’t give, we’ll provide you with a quote based on your requirements and will organise the printing for you.

I REALLY LIKE SOME PARTS OF MY EXISTING BRAND, CAN I KEEP THEM?

You certainly can; however we believe it is best to build a brand from the ground up, this allows for a completely custom and cohesive brand.

I need my brand ASAP

Our timelines have been thoughtfully crafted to give us enough time to efficiently do our research, draft your design, and for us to go through the refinement stage. We will never rush a design and compromise on quality. However, we do understand there are some circumstances in which your design must be ready by a strict deadline and sometimes a project may be able to be turned around quickly if the situation allows. 

If you absolutely need a rush project, please give us further details about the scope (what you actually need, how strict is the deadline, do you have content ready etc) and we can create a custom quote based on your requirements and include a rush fee depending on the deadline and complexity of the design. 

If, however, you are able to be flexible and allow us more time to work through the normal design process and thoughtfully tackle the design, please let us know and hopefully we can come to a happy medium!

What is your process?

If you’ve sussed us out on social media and via our website and you’re ready to take the leap, start by heading to our contact page and filling out the enquiry form. From there, you’ll be sent an intro kit with the basics about working with us and a link to book in a discovery call. Once we have a chat and get to know a little bit more about your business, we’ll send you a custom quote based on your needs. Once you accept, you’ll be sent a few emails and documents including your deposit invoice and contracts. Once this is paid and signed, we’ll get started! Phew!

Is my deposit refundable?

Your deposite is not refundable. We use your deposit as a booking fee to hold your spot in our books. This allows us to give the proper time and energy to each brand. Once you fill a spot, we cannot give it to anyone else – this means if you pull out, we are left high and dry. Can’t have that, can we?!

WHAT HAPPENS IF I WANT MORE CHANGES AFTER MY ALLOTTED REFINEMENTS?

The rounds of amendments allowed should be more than enough for your specific project. Please feel free to give us as much feedback as possible within the allotted refinement rounds. Additional amendments are generally billed at $65+gst per half hour.

website

WHAT DO I NEED TO HAVE READY TO START MY WEBSITE?

+ To begin designing your site we will need all of your content! Everything from imagery to text; that way we can design your site to perfectly suit your content. This is also important to have prior to starting to insure that we are working together towards a clear goal. You will be provided a form to fill out to help with providing content.

WHAT HAPPENS IF I DON'T HAVE ANYTHING READY BY THE START DATE?

+ If this is the case, thats okay! We understand that owning a business can be hectic some times! Just let us know if you need more time. In the case you need to reschedule, we can organise a time that suits everyone, this will however incur a delay fee of $100+gst per week.

I ALREADY HAVE A LOGO, CAN YOU STILL DESIGN MY SITE?

+ We do prefer to work with clients brand’s from start to finish to ensure a cohesive and consistent look and feel. However, we do sometimes make an exception on a case-by-case basis. Get in touch for a consult and we can chat more about your web project!

DO YOU DO SEO OR COPYWRITING?

Sure do! Give us a holla and we’ll provide a quote for these additional services.

DO YOU TAKE THE PHOTOS FOR MY SITE?

+ We don’t, however we can recommend some great photographers in your area. Otherwise we can provide stock and royalty free images for an additional fee.

WILL YOU MAINTAIN MY WEBSITE ONCE IT IS UP AND RUNING?

+ Get in touch for a quote and we can discuss some plans for wongoing web maintenance. 

Are we a good fit?

Signs we are a good fit

+ You’re ready to invest in yourself + your business

+ You know the value of great design and what it will do for your business

+ You love our style and are happy to let us do our thang

+ You’re okay with getting and giving real, honest feedback

Signs that we aren't

+ You’re not clear on your target market.

+ You’re not great at emails or communicating in general

+ You don’t really know where your business is going

+ You’re a bit of a ‘grass is greener’ kinda person (we have the greenest grass gang)

+ You have trouble sticking to deadlines.

BRAND IDENTITY IS MORE THAN JUST DESIGN, WE GO DEEPER

We approach brands with thoughtful strategy; considering every aspect of your business so it lasts the test of time.